Unlock Your Fullest Potential with Viking Resources and NetSuite
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Your Dedicated
NetSuite Help Desk
Viking Resources serves as your dedicated NetSuite support desk so you can get more out of NetSuite
Your Partner in
NetSuite Support
Once your NetSuite implementation process is complete, the work doesn’t end there. We are here to help continue to increase the benefits of your NetSuite system. To help you stay ahead, we offer ongoing day-to-day support.
Here are just some of the support services we offer:
Management of End User Issues
User and Role Maintenance
Monitoring and Alerts
Testing/ Validation of new releases
Employee Setup and Training
Saved searches and Reports
Minimize Disruptions
with our 10-Point Check-Up
We know that the best support solutions are proactive rather than reactive.
Viking Resources’ onboarding for new accounts includes a 10 Point Check-Up. The check-up audits your configuration and allows us to identify opportunities for improvement. That way, you can avoid a disruption long before it ever happens.
Our check-up reviews:
Company
settings
User login activity
Transaction activities
Item
master data
Customer, vendor, and employee master data
Access and permissions
Use of saved searches and dashboards
Use of custom fields and forms
Use of
workflows
Use of
scripts
Get NetSuite Support
Tailored to Your Company
We take into consideration your unique configuration as well as the level of support you’d like to receive, whether it’s a few hours a day, or a few hours a month. From there, we design a support offering made just for your business.
If you’re overwhelmed by support inquiries and tickets, contact us to see how we can help your business better manage NetSuite.